Return and Refund Policy

This page provides information regarding returns, exchanges, and refunds from our Japan domestic online store.

To help you shop with confidence, please review the following conditions, return procedures, shipping cost arrangements, and refund information before placing your order.

This English translation is provided for reference for customers who prefer to read the information in English.

In the event of any difference in interpretation between the Japanese version and the English version, the Japanese version shall prevail.

Returns and Exchanges

Please check the item as soon as possible after it arrives.

If you wish to request a return or exchange for personal reasons, please contact us in advance within 7 days after receiving the item.

Returns and exchanges are generally accepted only for items that are unused, unwashed, tried on indoors only, and still include the original product tags, accessories, packaging, and other included items.

If you would like to request a return or exchange, please contact us before returning the item. Items returned without contacting us in advance may not be accepted.

Returns for Online Purchases

Purchases made through this website are online mail-order transactions. The general cooling-off period applicable to certain other types of transactions does not apply.

Returns and exchanges will be handled in accordance with the conditions stated on this page.

Exchanges

If you wish to exchange an item, we will accept the exchange only when exchangeable stock is available.

If we are unable to prepare an exchange item, the request will be handled as a return.

For exchanges due to customer preference or convenience, the return shipping cost to our store is the responsibility of the customer.

When we ship an exchange item from our store to the customer, we will cover the shipping cost for that replacement shipment.

Items That Cannot Be Returned or Exchanged

We cannot accept returns or exchanges in the following cases:

• If more than 7 days have passed after receiving the item before contacting us
• Items that have been used
• Items that have been washed, cleaned, hemmed, repaired, altered, customized, or otherwise modified
• Items with missing or damaged product tags, accessories, packaging, or other included items
• Items with perfume, tobacco, pet, or other odors attached
• Items that have become soiled, damaged, scratched, or otherwise affected while in the customer’s possession
• Items clearly marked as non-returnable on the product page
• Items that we determine are no longer in resalable condition

Return Shipping Costs for Returns or Exchanges Due to Customer Preference

For returns or exchanges due to size, appearance, color, fit, an ordering mistake, or any other customer preference or convenience, the return shipping cost to our store is the responsibility of the customer.

There is no specific shipping carrier requirement when returning an item for a return or exchange.

However, to help prevent loss or misdelivery during transit, we recommend using a trackable shipping method.

Defective, Damaged, or Incorrect Items

If the item you received has an initial defect, damage, or does not match the details of your order, please contact us within 7 days after receiving the item.

After confirming the details, we will respond appropriately according to the circumstances, such as by arranging an exchange, return, or refund.

For returns or exchanges due to defective items, incorrect items, or other issues caused by our store, please contact us before returning the item.

After reviewing the details of your request, we will provide instructions regarding the return method, handling of shipping costs, and the method of exchange or refund.

If an item is returned before receiving our prior instructions, we may not be able to accommodate your preferred return method or shipping cost arrangement. Thank you for your understanding.

Product Color, Texture, Fit, and Measurements

Product color, texture, fit, material feel, and measurements may vary slightly depending on the viewing environment, individual product differences, measurement method, fabric, construction, processing, washing, and other product characteristics.

If such differences fall within the normal characteristics of the product, they may not be treated as defects eligible for return or exchange.

Refunds

After the returned item arrives at our store, we will inspect its condition.

Once we confirm that the item meets the return conditions, the refund will generally be issued to the original payment method used for the order.

After the refund has been processed, the time required for the refund to appear may vary depending on the credit card company, financial institution, or payment service provider.

For details regarding the timing of the refund, please contact your credit card company, financial institution, or payment service provider.

Order Cancellations

If you wish to cancel your order after it has been confirmed, please contact us as soon as possible.

If shipping arrangements have already been completed, or if the item has already been shipped, we may not be able to accept the cancellation.

If you wish to return an item after shipping arrangements have been completed or after the item has been shipped, the request will be handled in accordance with the return conditions stated on this page.

Return Address

Please contact us before returning an item for a return or exchange.

Return address:
Yugen Kaisha RODEO
Pine-Avenue Clothes Shop Returns Department
RODEO
1122-1 Kinmei-cho, Soka-shi, Saitama
340-0052 Japan
Telephone: 070-5579-7182

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please feel free to contact us.

Email: support@pine-avenue.com

For inquiries in languages other than Japanese, please contact us by email so that we can carefully review and understand your message accurately.

We will do our best to assist you carefully so that you can shop with confidence.