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Payment Methods

Payment Methods

We accept credit cards, digital wallets, PayPal, PayPay, Rakuten Pay (Online Payment), and convenience store payments.

The payment methods displayed at checkout may vary depending on your device, browser, order currency, location, card issuer, and the availability or eligibility requirements of each payment service.

Please review the payment options displayed during checkout to confirm which methods are available for your order.

Accepted Payment Methods

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • PayPay
  • Rakuten Pay (Online Payment)
  • Convenience Store Payment
    • 7-Eleven
    • FamilyMart
    • Lawson / Ministop
    • Seicomart

JCB
JCB is available only to domestic customers in Japan for transactions processed in Japanese yen (JPY).

When Payment Is Captured

Our store uses Shopify’s automatic payment capture at checkout setting.

Eligible credit card, Apple Pay, Google Pay, Shop Pay, and other supported payments are automatically captured when your order is successfully completed. PayPal, PayPay, and Rakuten Pay payments are completed when the relevant payment provider successfully processes the transaction.

For these payment methods, we do not hold payment until the order is shipped. If we accept a cancellation after payment has been completed, we will cancel the order and process the applicable refund.

Convenience store payment is a prepaid payment method.
When you select convenience store payment, payment is not completed when the order is initially placed. Payment is completed after you pay at the selected convenience store and we receive confirmation of the payment.

Orders paid by convenience store payment will be prepared for shipment only after payment has been confirmed. We cannot ship the order before payment is received.

How to Use Each Payment Method

Credit and Debit Cards

We accept eligible Visa, Mastercard, American Express, and JCB credit and debit cards.

Please follow the instructions displayed during checkout and enter the required information, such as your card number, expiration date, cardholder name, security code, and billing address.

Your card issuer may require you to complete additional authentication through 3D Secure.

For questions concerning card eligibility, credit limits, billing dates, installment payments, revolving payments, or the timing of a refund appearing on your statement, please contact your card issuer directly.

Shopify: Customer payment methods available with Shopify Payments in Japan

Apple Pay

When using a compatible device and browser, you may pay with an eligible card registered in your Apple Wallet.

Apple Pay will appear at checkout when it is available for your device and browsing environment. If Apple Pay is not displayed, please select another available payment method.

Apple: Make purchases using Apple Pay

Google Pay

When using a compatible device and browser, you may pay with an eligible card saved in your Google Wallet.

Google Pay will appear at checkout when it is available for your device and browsing environment. If Google Pay is not displayed, please select another available payment method.

Google: Pay on an app or website

Shop Pay

Shop Pay is Shopify’s accelerated checkout service. It allows eligible customers to securely save their shipping and payment information for a faster checkout experience.

You may be asked to authenticate your purchase using a passkey or a verification code sent by text message or email.

Shop Pay will appear at checkout when it is available for your order.

Shopify: Using Shop Pay

PayPal

You may pay using PayPal.

After selecting PayPal during checkout, you will be redirected to PayPal. Please follow the instructions displayed by PayPal to complete your payment.

The credit cards, debit cards, bank accounts, and other funding methods available through PayPal may vary depending on your PayPal account and country or region.

PayPal Help Center

PayPay

You may pay using your PayPay balance or PayPay Credit, formerly known as PayPay Deferred Payment.

This payment method does not allow you to directly select and use an ordinary credit card through PayPay.

The options actually available to you depend on your PayPay account status, identity verification status, and PayPay’s eligibility requirements. Please confirm the information displayed on the PayPay payment screen.

When ordering on a smartphone, selecting PayPay will automatically open the PayPay app and display the payment details. Please review the information and tap the payment button in the PayPay app to complete the transaction.

When ordering on a computer, you may sign in to your PayPay account or scan the QR code displayed on the computer screen using the PayPay app on your smartphone.

SB Payment Service: How to pay with PayPay online (Japanese)

Rakuten Pay (Online Payment)

You may pay using Rakuten Pay (Online Payment).

After selecting Rakuten Pay during checkout, you will be redirected to the Rakuten Pay payment screen. Sign in with your Rakuten ID and follow the instructions displayed by Rakuten Pay to complete your payment.

Depending on your Rakuten account and eligibility, you may be able to use an eligible credit card registered with your Rakuten membership, Rakuten Points, or your Rakuten Pay balance. Please confirm the funding methods, point usage, balance availability, and applicable limits shown on the Rakuten Pay payment screen.

Rakuten Pay may require you to select a registered credit card and enter its security code even when Rakuten Points or your Rakuten Pay balance are used toward the payment.

Rakuten Pay: How to use Rakuten Pay for online payments (Japanese)

Rakuten Pay: Frequently Asked Questions (Japanese)

Convenience Store Payment

Convenience store payment is a prepaid payment method that allows you to pay for your order at a participating convenience store in Japan.

We currently support payment at the following convenience stores:

  • 7-Eleven
  • FamilyMart
  • Lawson / Ministop
  • Seicomart

Select convenience store payment during checkout and follow the instructions displayed on the payment screen. Please select the convenience store you wish to use and review the payment number, payment information, and store-specific instructions before completing your payment at the selected store.

Payment Deadline
Our convenience store payment deadline is set to 7 days. Please refer to the exact payment deadline displayed during the convenience store payment process.

If payment is not received by the applicable deadline, the order will be canceled. If you still wish to purchase the item, please place a new order.

Convenience Store Payment Fee
We have set the customer convenience store payment fee to JPY 0. You will not be charged an additional payment fee by our store simply for selecting convenience store payment.

Orders using convenience store payment will be prepared for shipment only after payment has been confirmed. We cannot ship an order before payment is received.

For detailed instructions for each convenience store, please refer to the official SB Payment Service pages below.

Order Cancellations and Refunds

Cancellations Before Shipment

Orders may be canceled before shipment. Please contact us as soon as possible if you wish to cancel your order.

For credit cards, Apple Pay, Google Pay, Shop Pay, PayPal, PayPay, Rakuten Pay, and other orders for which payment has already been completed, an accepted cancellation requires us to cancel the order and process the applicable refund.

If you selected convenience store payment but have not yet paid, there is no payment to refund. We will cancel the order.

If you have already paid for a convenience store payment order, the payment cannot be refunded through the original convenience store payment system. We will therefore issue the approved refund separately, such as by bank transfer. We may ask you to provide the bank account information required to complete the refund.

We will send you an email after the applicable refund has been processed.

Returns, Exchanges and Refunds / Refund Policy

Returns After Shipment

After an order has been shipped, it will be handled as a return rather than an order cancellation.

Please review our Refund Policy and contact us before sending any item back.

After the returned item arrives and has been inspected, the approved refund will be processed in accordance with our return and refund policy.

Where Refunds Are Sent

Except for convenience store payments, refunds are generally issued to the original payment method used for the order.

We cannot issue a refund to a different credit card, PayPal account, PayPay account, Rakuten Pay account, or another payment method selected by the customer.

Convenience store payments are an exception. Once payment has been completed, we cannot return the funds through the convenience store, Shopify, or the original SB Payment Service transaction. An approved refund will therefore be issued separately, such as by bank transfer.

If you need to change your payment method after completing an order, the original order will generally need to be canceled and a new order placed using the preferred payment method.

How Long Refunds Take

Even after we complete the refund, it may take additional time for the amount to appear in your balance or account statement due to processing by the card issuer, bank, PayPal, PayPay, Rakuten Pay, or another payment service.

Credit Cards, Apple Pay, Google Pay, and Shop Pay

When Apple Pay, Google Pay, or Shop Pay is used, the refund is issued to the card or other original funding method used for the payment.

A refund processed through Shopify Payments may take up to 10 business days to reach the customer, depending on the processing time of the card issuer or bank.

If you cannot locate the refund after receiving our refund confirmation, please contact your card issuer or financial institution.

PayPal

Orders paid through PayPal are refunded through PayPal to the original funding method used for the transaction.

The refund destination and processing time vary depending on whether the payment was funded by a PayPal balance, bank account, credit card, or debit card.

You can review the refund status in your PayPal account activity.

PayPal: Refund destinations and processing times (Japanese)

PayPay

A cancellation or refund for a PayPay payment must first be processed by our store.

Please contact us rather than PayPay first if you wish to cancel an order or return an item. PayPay cannot complete the cancellation unless our store submits the necessary transaction.

A payment made using a PayPay balance is returned to the PayPay balance after the refund has been completed.

A refund for a payment made using PayPay Credit may take additional time to appear in your account activity.

You can review the payment and refund status in the transaction history of the PayPay app.

PayPay: Cancellations and refunds (Japanese)

Rakuten Pay (Online Payment)

Orders paid through Rakuten Pay are refunded by our store through Rakuten Pay.

If a credit card or another card-based funding method was used through Rakuten Pay, the time required for a refund to appear on your statement depends on the card issuer’s billing cycle and processing time.

If Rakuten Points were used for the order, regular Rakuten Points are generally returned to the customer’s Rakuten Points account when the cancellation or refund is processed.

If limited-time Rakuten Points were used and those points have already expired by the time the cancellation or refund is processed, the expired points may be forfeited and may not be returned.

Rakuten Pay: Cancellations, refunds, and Rakuten Points (Japanese)

Convenience Store Payment

Once a convenience store payment has been completed, the payment cannot be refunded to the original convenience store payment through the convenience store, Shopify, or SB Payment Service.

If we approve a cancellation or return, we will issue the refund separately, such as by bank transfer. We will ask you for the bank account information required to process the refund.

After we complete the bank transfer, the time required for the funds to appear in your account may vary depending on your financial institution and banking business days.

Important Information

  • Available payment methods may vary depending on your device, browser, currency, location, order details, and the availability of each payment service.
  • Some payment methods require registration, account login, identity verification, or additional authentication.
  • Your order cannot be completed if authorization is declined by the card issuer or payment service.
  • We cannot view or store your complete card number, security code, PayPal password, PayPay password, Rakuten Pay password, or other complete payment credentials.
  • Convenience store payment orders are prepared for shipment only after payment has been confirmed. Orders that remain unpaid after the applicable payment deadline will be canceled.
  • Payment screens, functions, eligibility requirements, and refund processing times may be changed by the relevant payment service provider.

Please contact us if you have any questions about payment, order cancellation, returns, or refunds.

support@pine-avenue.com